FAQ

In such an event you can get a duplicate if you provide a police record of theft.

Complaints related to the quality of services and inquiries about damaged or lost luggage should be directed at:

Čazmatrans – Nova d.o.o.,  M.Novačića 10, 43240 Čazma
Fax number: + 385 43 277-366
e-mail: reklamacije@cazmatrans.hr  

Passengers are not allowed to bring in or eat ice-cream and bring in drinks unless they are in plastic/glass bottles. The food is only allowed on the bus if it is dry.

Passengers are not allowed to bring in or drink alcohol.

Bicycles can be placed into luggage compartment, though passengers’ personal luggage is the priority. Therefore, make inquiries before the trip whether there is any available space and, if possible, remove the front wheel from the bicycle to save space. 

Transportation of pets is allowed in the following cases: dogs which height is up to 30 cm, cats and small tamed animals placed in containers. 

Pets from the previous section are put into the bus boot in appropriate containers or cages and are transported that way as the passenger’s responsibility.

The passenger can have one pet from the previous section transported and is charged 7,00 kn.

Passengers are allowed one piece of hand luggage on the bus (personal belongings). Hand luggage, which includes bags, briefcases and backpacks up to 7 kg, is not charged and does not get the luggage ticket. It should be placed below the seat or in the overhead compartment.

Remaining luggage, which includes travel bags, suitcases and backpacks with overall dimensions of 160 cm (height + width + depth) and maximum of 15 kg will be placed in the designated place in the boot and the ticket for it will be charged. 

The passenger or the sender is allowed to take two pieces of luggage from the previous section of this Article. In case the driving personnel decide there is enough space in the boot, passengers are allowed to additional, third piece of luggage.

For additional information please see General Terms and Conditions of Transport.

Luggage can be transported on every line within the country. Luggage should be given to the driver. You will have to display your ID and pay a 30,00 Kn fee for each piece of luggage or parcel. The sender is required to take a receipt from the driver, and to organize pickup at the destination. For more information, please read Terms and conditions of transport.

As stated in Terms and conditions of transport, certificate of ticket price for legal entities costs 1.000,00 Kn for 1-10 lines, and 100,00 Kn for every additional line. Individuals may purchase the certificate for 100,00 Kn per line on any of our points of sale.

You can get 80% of your money back if you cancel the ticket at any of our points of sale at least one hour before the trip.

If the trip has already started and you are claiming money from the return part of your ticket, you will have to submit a written request on an official form and provide the original ticket. The request can be filed at any of our points of sale or via mail addressed to our headquarters.

For additional information please see Terms and conditions for online ticket sales.

In such an event you will not be getting a duplicate and you lose all the rights based in that ticket. 

In such an event you can get a duplicate if you provide what is left of your damaged monthly ticket.

Tickets can be purchased at:

• Every Čazmatrans point of sale,
• On-line on our website,
• In the bus, from the driver (in case you have not made a purchase under the above options).

Please keep your ticket until the end of your travel.

On all lines from Zagreb to Zadar, Split, Dubrovnik the ticket can be used to travel with all companies within Čazmatrans group, Autotransport Karlovac d.d. and Autotransport d.d. Šibenik

On all lines from Zagreb to Slavonski Brod, Đakovo, Osijek, Ilok, Županja and Vukovar the ticket can be used to travel within Čazmatrans group. With Panturist d.d. you may travel with the return ticket of Čazmatrans if the departure or destination of travel is Zagreb.

Croatian war veterans are entitled to various discounts depending on the area where they travel. Please provide any of the documents that can prove your status as a veteran. For any additional information please talk to our staff at our points of sale.

Pensioners are entitled to various discounts depending on the area where they travel. Please provide your pension slip, MUH membership card or similar way of identifying yourself as a pensioner. For any additional information please talk to our staff at our points of sale.

Students are entitled to various discounts depending on the area where they travel. Please provide your Indeks or Iksica student card to claim your discount. For any additional information please talk to our staff at our points of sale.

Yes, children get a discount:

• On trips within Croatia, children younger than 6 get an 80% discount, while children 6-12 get a 50% discount.
• On international trips, children younger than 4 get an 80% discount, while children 4-12 get a 50% discount.

Tickets are numbered so we can guarantee you a seat, but it is not mandatory to sit at the one with the exact number on the ticket. Nevertheless, feel free to talk to our staff for assistance.

If you want to make sure you have a seat for your return trip, make sure you book it. Otherwise seats may be sold out to passengers who purchased tickets for that trip specifically.

Tickets may be booked at Čazmatrans points of sale only.